Quality of health care provided in a comprehensive community-based rehabilitation service

Abstract

An investigation was carried out on health systems and services to evaluate the quality of care provided in the community-based Comprehensive Rehabilitation Service, belonging to the "Armando García Aspurú" Teaching Polyclinic of the municipality of Santiago de Cuba, during 2013. The sample It was made up of 15 professionals and 180 patients, to whom surveys were applied that were validated through Cronbach's alpha coefficient. The process dimension was analyzed taking into account 15 criteria, indicators and standards. At the end of the evaluation, 12 of these criteria were considered adequate (80.0%); Therefore, the established standard was met. It was concluded that the care offered in the aforementioned service was adequate.